Sharp Error Codes List
Updated: Aug 21
Code Description Comment
AO-01
PCU PWB ROM error
Simulation Code - 16
AO-02
SCU PWB ROM error
Simulation Code - 16
AO-10
Color profile error
Simulation Code - 16
AO-11
Firmware version inconsistency (MFP - PCU)
Simulation Code - 16
AO-15
Incompatible DSK BOOT and program firmware
Simulation Code - 16
AO-16
Data error of the energy-saving NIC controller firmware in the SD card
Simulation Code - 16
AO-20
Conflict firmware and EEPROM data version (MFP)
Simulation Code - 16
AO-21
Conflict firmware and EEPROM data version (PCU)
Simulation Code - 16
AO-22
Conflict firmware and EEPROM data version (SCU)
Simulation Code - 16
C1-00
Charge corona error
Power machine OFF at wall for 10 seconds
C1-10
Main charger trouble (Black)
Power machine OFF at wall for 10 seconds
C1-11
Main charger trouble (Cyan)
Power machine OFF at wall for 10 seconds
C1-12
Main charger trouble (Magenta)
Power machine OFF at wall for 10 seconds
C1-13
Main charger trouble (Yellow)
Power machine OFF at wall for 10 seconds
C1-14
Main charger trouble (Colour) MX series only
Power machine OFF at wall for 10 seconds
CB3
Abnormal Tray Lift Motor
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
CE-00
The other communication error has occurred
reboot
CE-01
The print server card (AR-NC3D) is not installed or defective
Engineer request
CE-02
The specified mail server or the FTP server is not found
IT Problem
CE-03
The specified server does not correspond during image transmission
IT Problem
CE-04
The entered account name of the FTP server or the password is invalid
IT Problem
CE-05
The entered directory of the FTP server is invalid
IT Problem
CH Steady
Open front and side doors close side and front
IT Problem
CH Flashing
Toner cartridge isnt installed
Install and check toner
CH-00
Check developer reboot No Developer cartridge
AR/ARM series only
CH-01
Check toner reboot No Toner cartridge
AR/ARM series only
CH-02
Check drum reboot No Drum cartridge
AR/ARM series only
C4-00/02/03
PTC trouble (TC high voltage PWB trouble)
Crop 16
E1-00
IMC PWB communication trouble
Restart/Crop 16
E1-10
IMC PWB trouble
Restart/Crop 16
E1-11
IMC ASIIC error
Restart/Crop 16
E1-13
IMC PWB flash ROM error
Restart/Crop 16
E1-16
IMC PWB DIMM memory read/write check error
Restart/Crop 16
E1-81
Interface error in communication with IMC PWB (Parity)
Restart/Crop 16
E1-82
Interface error in communication with IMC PWB (Overrun)
Restart/Crop 16
E1-84
Interface error in communication with IMC PWB (Framing)
Restart/Crop 16
E6-11
CSI Shading Trouble (white correction)
Reboot
E7-01
Duplex model memory error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-02
Laser trouble
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-03
HDD trouble
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-04
HDD-ASIC trouble
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-05
Local memory access error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-06
Image data decode error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-07
SD card error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-10
Shading trouble (Black correction)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-11
Shading trouble (White correction)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-14
CCD-ASIC error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-16
Abnormal laser output
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-20
Laser beam Sensor trouble (Black)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-21
Laser beam Sensor trouble (Cyan)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-22
Laser beam Sensor trouble (Magenta)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-23
Laser beam Sensor trouble (Yellow)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-24
Laser beam detection trouble (Black)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-25
Laser beam detection trouble (Cyan)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-26
Laser beam detection trouble (Magenta)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-27
Laser beam detection trouble (Yellow)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-28
LSU - PCU connection error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-29
LSU ASIC frequency error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-30
ICU PWB FLASH ROM trouble
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-49
Water Mark data error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-50
Combination error between PWB and firmware (PCU PWB detection)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-55
PCU PWB information sum error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-60
Combination error between PWB and firmware (MFPC PWB detection)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-61
Combination error between the MFPC PWB and the PCU PWB
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-65
MFP EEPROM sum check error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-80
MFP - SCU PWB communication error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-89
Communication error between MFPC PWB CPU and energy-saving NIC controller
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-90
MFP - PCU PWB communication error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-91
FAX reception image data error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-92
Copy image data error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-93
Copy, image send, filing, print image data process error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-94
Image file data process error (when importing file data)
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-95
Printer PWB DIMM memory check error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
E7-96
MFPC PWB DIMM memory check error
REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives
EE-EC
Automatic toner density adjustment error
Check Toner and Crop - Change toner if required
EE-EL
Automatic toner density adjustment error (Over toner)
Check Toner and Crop - Change toner if required
EE-EU
Automatic toner density adjustment error (Under toner)
Check Toner and Crop - Change toner if required
F1-00
Finisher communication trouble
Remove paper jam Reboot
F1-02
Finisher transport motor abnormality / Mail-bin stacker transport motor abnormality
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-03
Console Finisher Paddle Motor Trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-06
Finisher shift motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-08
Finisher staple shift motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-09
Finisher load capacity sensor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-10
Finisher staple unit operation trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-11
Finisher 1 pusher motor trouble / Finisher 2 boomerang rotation abnormality
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-12
Mail-bin stacker gate trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-15
Finisher 1 Elevator motor trouble/Finisher 2 elevator motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-18
Tray3 paper exit paddler operation trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-19
Finisher pre-alignment motor abnormality
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-20
Console finisher (AR-FN7) rear alignment motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-21
Finisher interface fan motor abnormality
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-22
Finisher rear edge assist motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-23
Shutter trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-30
Console finisher (AR-FN7) communication trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-31
Console finisher (AR-FN7) Fold sensor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-32
Communication trouble between the console finisher (AR-FN7) and the punch unit (AR-PN1)
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-33
Console finisher (AR-FN7) Punch (AR-PN1) side registration motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-34
Console finisher (AR-FN7) Punch (AR-PN1) motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-35
Console finisher (AR-FN7) Punch (AR-PN1) side registration sensor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-36
Console finisher (AR-FN7) Punch (AR-PN1) Timing sensor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-37
Console finisher (AR-FN7) backup RAM trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-38
Console finisher (AR-FN7) Punch (AR-PN1) backup RAM trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-41
Positioning plate motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-42
Guide motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-43
Side alignment motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-44
Stitch motor rear trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-45
Stitch motor front trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-46
Paper pushing motor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-50
Finisher incompatibility trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-51
Sensor connector connection trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-52
Micro SW trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-60
Communication trouble between the finisher and the inserter
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-61
Inserter EEPROM trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-62
Inserter reverse sensor trouble
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-80
Console finisher (AR-FN7) Mail-bin stacker (AR-MS1) power abnormality
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-81
Console finisher transport motor abnormality
Turn Off Pull out finisher unit, check for blockage push unit back in Turn On
F1-87
Staple Rotation Motor Trouble
Check staple cartridge for blockages Reboot Finisher
F2-00
Toner control sensor open
Crop
F2-02
Toner motor connector unconnected
Check Toner and Crop - Change toner if required
F2-04
Improper cartridge (life cycle error, etc.)
Check Toner and Crop - Change toner if required
F2-05
CRUM error
Check Toner and Crop - Change toner if required
F2-22
Discharge lamp trouble (K)
Check Toner and Crop - Change toner if required
F2-23
Discharge lamp trouble (C)
Check Toner and Crop - Change toner if required
F2-24
Discharge lamp trouble (M)
Check Toner and Crop - Change toner if required
F2-25
Discharge lamp trouble (Y)
Check Toner and Crop - Change toner if required
F2-31
Process control trouble (Drum surface reflection)
Check Toner and Crop - Change toner if required
F2-32
Process control trouble (Drum mark)
Check Toner and Crop - Change toner if required
F2-37
Drum marking sensor gain adjustment error
Check Toner and Crop - Change toner if required
F2-39
Process thermistor breakdown
Check Toner and Crop - Change toner if required
F2-40
Toner density sensor trouble (BLACK)
Check Toner and Crop - Change toner if required
F2-41
Toner density sensor trouble (CYAN)
Check Toner and Crop - Change toner if required
F2-42
Toner density sensor trouble (MAGENTA)
Check Toner and Crop - Change toner if required
F2-43
Toner density sensor trouble (YELLOW)
Check Toner and Crop - Change toner if required
F2-44
Toner density sensor trouble (BLACK)
Check Toner and Crop - Change toner if required
F2-45
Color image density sensor trouble
Check Toner and Crop - Change toner if required
F2-49
LSU thermistor trouble
Check Toner and Crop - Change toner if required
F2-50