Sharp Error Codes List

Updated: Aug 21

Code Description Comment


AO-01

PCU PWB ROM error

Simulation Code - 16


AO-02

SCU PWB ROM error

Simulation Code - 16


AO-10

Color profile error

Simulation Code - 16


AO-11

Firmware version inconsistency (MFP - PCU)

Simulation Code - 16


AO-15

Incompatible DSK BOOT and program firmware

Simulation Code - 16


AO-16

Data error of the energy-saving NIC controller firmware in the SD card

Simulation Code - 16


AO-20

Conflict firmware and EEPROM data version (MFP)

Simulation Code - 16


AO-21

Conflict firmware and EEPROM data version (PCU)

Simulation Code - 16


AO-22

Conflict firmware and EEPROM data version (SCU)

Simulation Code - 16


C1-00

Charge corona error

Power machine OFF at wall for 10 seconds


C1-10

Main charger trouble (Black)

Power machine OFF at wall for 10 seconds


C1-11

Main charger trouble (Cyan)

Power machine OFF at wall for 10 seconds


C1-12

Main charger trouble (Magenta)

Power machine OFF at wall for 10 seconds


C1-13

Main charger trouble (Yellow)

Power machine OFF at wall for 10 seconds


C1-14

Main charger trouble (Colour) MX series only

Power machine OFF at wall for 10 seconds


CB3

Abnormal Tray Lift Motor

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


CE-00

The other communication error has occurred

reboot


CE-01

The print server card (AR-NC3D) is not installed or defective

Engineer request


CE-02

The specified mail server or the FTP server is not found

IT Problem


CE-03

The specified server does not correspond during image transmission

IT Problem


CE-04

The entered account name of the FTP server or the password is invalid

IT Problem


CE-05

The entered directory of the FTP server is invalid

IT Problem


CH Steady

Open front and side doors close side and front

IT Problem


CH Flashing

Toner cartridge isnt installed

Install and check toner


CH-00

Check developer reboot No Developer cartridge

AR/ARM series only


CH-01

Check toner reboot No Toner cartridge

AR/ARM series only


CH-02

Check drum reboot No Drum cartridge

AR/ARM series only


C4-00/02/03

PTC trouble (TC high voltage PWB trouble)

Crop 16


E1-00

IMC PWB communication trouble

Restart/Crop 16


E1-10

IMC PWB trouble

Restart/Crop 16


E1-11

IMC ASIIC error

Restart/Crop 16


E1-13

IMC PWB flash ROM error

Restart/Crop 16


E1-16

IMC PWB DIMM memory read/write check error

Restart/Crop 16


E1-81

Interface error in communication with IMC PWB (Parity)

Restart/Crop 16


E1-82

Interface error in communication with IMC PWB (Overrun)

Restart/Crop 16


E1-84

Interface error in communication with IMC PWB (Framing)

Restart/Crop 16


E6-11

CSI Shading Trouble (white correction)

Reboot


E7-01

Duplex model memory error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-02

Laser trouble

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-03

HDD trouble

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-04

HDD-ASIC trouble

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-05

Local memory access error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-06

Image data decode error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-07

SD card error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-10

Shading trouble (Black correction)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-11

Shading trouble (White correction)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-14

CCD-ASIC error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-16

Abnormal laser output

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-20

Laser beam Sensor trouble (Black)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-21

Laser beam Sensor trouble (Cyan)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-22

Laser beam Sensor trouble (Magenta)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-23

Laser beam Sensor trouble (Yellow)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-24

Laser beam detection trouble (Black)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-25

Laser beam detection trouble (Cyan)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-26

Laser beam detection trouble (Magenta)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-27

Laser beam detection trouble (Yellow)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-28

LSU - PCU connection error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-29

LSU ASIC frequency error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-30

ICU PWB FLASH ROM trouble

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-49

Water Mark data error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-50

Combination error between PWB and firmware (PCU PWB detection)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-55

PCU PWB information sum error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-60

Combination error between PWB and firmware (MFPC PWB detection)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-61

Combination error between the MFPC PWB and the PCU PWB

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-65

MFP EEPROM sum check error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-80

MFP - SCU PWB communication error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-89

Communication error between MFPC PWB CPU and energy-saving NIC controller

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-90

MFP - PCU PWB communication error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-91

FAX reception image data error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-92

Copy image data error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-93

Copy, image send, filing, print image data process error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-94

Image file data process error (when importing file data)

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-95

Printer PWB DIMM memory check error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


E7-96

MFPC PWB DIMM memory check error

REBOOT - if fault returns on first use consider disabling function or informing user not to use function that is causing problem until engineer arrives


EE-EC

Automatic toner density adjustment error

Check Toner and Crop - Change toner if required


EE-EL

Automatic toner density adjustment error (Over toner)

Check Toner and Crop - Change toner if required


EE-EU

Automatic toner density adjustment error (Under toner)

Check Toner and Crop - Change toner if required


F1-00

Finisher communication trouble

Remove paper jam Reboot


F1-02

Finisher transport motor abnormality / Mail-bin stacker transport motor abnormality

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-03

Console Finisher Paddle Motor Trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-06

Finisher shift motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-08

Finisher staple shift motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-09

Finisher load capacity sensor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-10

Finisher staple unit operation trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-11

Finisher 1 pusher motor trouble / Finisher 2 boomerang rotation abnormality

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-12

Mail-bin stacker gate trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-15

Finisher 1 Elevator motor trouble/Finisher 2 elevator motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-18

Tray3 paper exit paddler operation trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-19

Finisher pre-alignment motor abnormality

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-20

Console finisher (AR-FN7) rear alignment motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-21

Finisher interface fan motor abnormality

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-22

Finisher rear edge assist motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-23

Shutter trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-30

Console finisher (AR-FN7) communication trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-31

Console finisher (AR-FN7) Fold sensor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-32

Communication trouble between the console finisher (AR-FN7) and the punch unit (AR-PN1)

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-33

Console finisher (AR-FN7) Punch (AR-PN1) side registration motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-34

Console finisher (AR-FN7) Punch (AR-PN1) motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-35

Console finisher (AR-FN7) Punch (AR-PN1) side registration sensor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-36

Console finisher (AR-FN7) Punch (AR-PN1) Timing sensor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-37

Console finisher (AR-FN7) backup RAM trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-38

Console finisher (AR-FN7) Punch (AR-PN1) backup RAM trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-41

Positioning plate motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-42

Guide motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-43

Side alignment motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-44

Stitch motor rear trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-45

Stitch motor front trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-46

Paper pushing motor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-50

Finisher incompatibility trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-51

Sensor connector connection trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-52

Micro SW trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-60

Communication trouble between the finisher and the inserter

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-61

Inserter EEPROM trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-62

Inserter reverse sensor trouble

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-80

Console finisher (AR-FN7) Mail-bin stacker (AR-MS1) power abnormality

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-81

Console finisher transport motor abnormality

Turn Off Pull out finisher unit, check for blockage push unit back in Turn On


F1-87

Staple Rotation Motor Trouble

Check staple cartridge for blockages Reboot Finisher


F2-00

Toner control sensor open

Crop


F2-02

Toner motor connector unconnected

Check Toner and Crop - Change toner if required


F2-04

Improper cartridge (life cycle error, etc.)

Check Toner and Crop - Change toner if required


F2-05

CRUM error

Check Toner and Crop - Change toner if required


F2-22

Discharge lamp trouble (K)

Check Toner and Crop - Change toner if required


F2-23

Discharge lamp trouble (C)

Check Toner and Crop - Change toner if required


F2-24

Discharge lamp trouble (M)

Check Toner and Crop - Change toner if required


F2-25

Discharge lamp trouble (Y)

Check Toner and Crop - Change toner if required


F2-31

Process control trouble (Drum surface reflection)

Check Toner and Crop - Change toner if required


F2-32

Process control trouble (Drum mark)

Check Toner and Crop - Change toner if required


F2-37

Drum marking sensor gain adjustment error

Check Toner and Crop - Change toner if required


F2-39

Process thermistor breakdown

Check Toner and Crop - Change toner if required


F2-40

Toner density sensor trouble (BLACK)

Check Toner and Crop - Change toner if required


F2-41

Toner density sensor trouble (CYAN)

Check Toner and Crop - Change toner if required


F2-42

Toner density sensor trouble (MAGENTA)

Check Toner and Crop - Change toner if required


F2-43

Toner density sensor trouble (YELLOW)

Check Toner and Crop - Change toner if required


F2-44

Toner density sensor trouble (BLACK)

Check Toner and Crop - Change toner if required


F2-45

Color image density sensor trouble

Check Toner and Crop - Change toner if required


F2-49

LSU thermistor trouble

Check Toner and Crop - Change toner if required


F2-50